The Eye of Kris

I spoke to Adam, a manager at Overstock.com. He was very friendly, and although he could not change or cancel my order (which still amazes me), he offered to waive all restocking fees and pay the shipping for me to return the California King pad and get a refund. It just means that I will be out that money for about a month while the return is processed. What's sad is that it is in their warehouse right now, and they are going to send it to me, and then pay to have it sent back...

Adam also gave me some valuable information - the actual sizes of their mattress pads. As it turns out, they all run a few inches short of the standard bed sizes they claim to be:

So, that means that there is no mattress pad offered by Overstock.com that will fit my King size bed.

I have a few days to decide what I want to do about this. It will take them up to 4 days to send me the e-mails (what is the problem with this company?) with my return shipping labels and instructions for sending the stuff back. Even then, I'm not obligated to return any of it, since they don't refund any money until 2-3 weeks after I send the item back. I may just decide to live with the King sized pad we have, and offer to sell the California King sized pad to someone else. We have several friends with Queen sized beds, and they would be able to easily cut that to fit (Queen size is 60" x 80").

Manager Adam did say that he thought the pads would stretch a little with use, so maybe that's the reason they are short. I would think they would include that info in the packaging somewhere, though. I can't be the first person to be frustrated by this.